Position Summary
The Food Bank Client Coordinator is responsible for overseeing client intake, eligibility screening, service coordination, and day-to-day client support at the Afro-Caribbean Food Bank Canada Centre. This role ensures that individuals and families accessing food bank services receive respectful, dignified, and culturally appropriate assistance.
The Client Coordinator serves as a primary point of contact for clients, supports smooth food distribution operations, maintains accurate records, and works closely with volunteers, staff, and community partners to ensure effective and compassionate service delivery.
Key Responsibilities
Client Intake & Support
Coordinate client registration, intake interviews, and eligibility verification in accordance with organizational policies.
Provide clear information to clients about food bank services, schedules, and expectations.
Respond to client inquiries, concerns, and referrals with professionalism and empathy.
Ensure services are delivered in a culturally respectful, trauma-informed, and non-judgmental manner.
Service Coordination & Food Distribution
Support the planning and coordination of food distribution days, including client flow and appointment scheduling.
Work closely with warehouse staff and volunteers to ensure timely and accurate food hamper preparation and distribution.
Monitor client needs and flag urgent or complex cases for additional support or referral.
Data Management & Documentation
Maintain accurate and confidential client records, including service usage and demographic data.
Track client visits, food distribution volumes, and service trends for internal reporting.
Ensure compliance with privacy, confidentiality, and data protection standards.
Referrals & Community Connections
Provide referrals to external supports such as settlement services, housing resources, employment support, and health services where appropriate.
Maintain knowledge of community resources and partnerships relevant to food security and social support.
Volunteer & Team Collaboration
Support volunteers during client-facing activities by providing guidance and direction.
Communicate effectively with staff and leadership regarding client needs, service gaps, and operational improvements.
Contribute to team meetings and continuous service improvement initiatives.
Required Qualifications
Diploma or post-secondary education in Social Work, Community Services, Human Services, or a related field, or equivalent experience.
Minimum of 1–3 years of experience in client-facing roles within a food bank, nonprofit, or social service setting.
Experience working with vulnerable populations, including families, newcomers, seniors, and individuals facing food insecurity
Core Competencies
Client-Centred Practice: Demonstrates empathy, respect, and dignity in all client interactions.
Communication Skills: Clear, calm, and professional verbal and written communication.
Organization & Attention to Detail: Ability to manage multiple clients, schedules, and records accurately.
Problem-Solving: Ability to respond effectively to client concerns and service challenges.
Cultural Competence: Sensitivity to cultural, linguistic, and socioeconomic diversity.
Team Collaboration: Works effectively with staff, volunteers, and partners.
- Confidentiality & Ethics: Maintains strict confidentiality and ethical standards.
